For healthcare facilities & clinics
More time
for patients.
Less admin.
Korenact helps your team answer routine office questions, handle appointment requests and pass conversations to the right staff. Start with one workflow and a supported calendar connection.
Information you approveRules you setStaff review when needed
Every patient reaches the right next step.
Patient Access
Example workspace Patient conversation Illustration
Clinic booking checksChecked
Identity requirements
Scheduling permission
Approval rules
Office appointmentThursday, 2:00–2:30 PMConfirmed in connected calendar
Calendar booking succeededConfirmed
Staff help needed?Send the request with the conversation.
Example only. Live bookings need an authorized calendar connection and an approved workflow.
Intelligent Patient Access
for Healthcare
From the first inquiry
How Korenact works
A patient gets in touch. Korenact gathers the details, checks your rules, and either completes an allowed action or sends the request to your team.
- 01
A patient gets in touch
A call or message arrives on a channel your clinic has activated.
- 02
Capture the request
Identify what the patient needs, their language preference, and any missing details.
- 03
Check clinic requirements
Check identity, access, opening hours, and any staff approval needed.
- 04
Choose how to handle it
Use approved office information, a scheduling workflow, or a staff queue.
- 05
Complete it or hand it over
Carry out the allowed action, or send the request and conversation to staff.
- 06
Record the result
Confirm the connected system’s result before reporting an action as complete.
Calls and messages
Choose how patients contact you
Use the channels that fit your clinic. Check what’s available today and what needs further setup before planning your pilot.
SMS / Text
Available with setupAsk about setupWeb Chat
Coming soonStaff can test conversations today. A public website widget is coming soon.
Ask about setupPatient App
Coming soonAsk about setupAPI / Other Channels
Available with setupAsk about setupEach channel needs setup and authorization for your organization. Staff can try conversations in the workspace before going live.
Practice policies
Set the limits before you switch it on
Choose which questions Korenact can answer, which appointment actions it can take, and when your staff must review a request.
Set the limits for your clinic.
Decide what Korenact can answer, what it can change, and when it must ask staff for approval.
- Identity requirements
- Patient permissions
- Department rules
- Appointment rules
- Business hours
- Language preferences
- Escalation rules
- Approval requirements
- Organization policies
Everyday front-desk work
Follow a patient request from start to finish
See how an office question, appointment request or billing inquiry is handled. These examples show the checks and staff handoffs along the way.
Example conversation
“Can I book an office appointment next Thursday?”
What time works for you? I’ll need a few details before I can check the calendar.
- Request
- Book appointment
- Department
- Scheduling
- To confirm
- Exact date and time
Checks before action
- Required scheduling details
- Permission to book
- Staff approval if required
What happens next
A booking is confirmed only after the connected calendar reports success.
Example only. Your clinic must set up and approve the workflow before using it with patients.
Language preferences
Route requests by language and department
A patient asks for help in Spanish or Kinyarwanda. Use that preference to route the request to a team your clinic has configured, with a fallback if that route is unavailable.
Example language request
“Can I speak with someone who speaks Kinyarwanda?”
- Preferred language
- Kinyarwanda
- Patient need
- Appointment assistance
- Department
- Scheduling
- Route
- Clinic’s staff queue
Example route. Your clinic determines whether staff can help in this language and when they respond.
Route requests to the languages your team supports.
Match a patient’s language preference and department to a staff queue. Set a default queue for requests with no matching route.
EnglishSpanishFrenchKinyarwanda
These are example preferences. Language routing does not provide translation.
See language routingStaff handoffs
Give your team the conversation, not just a task
When a request needs a person, the conversation, collected details and summary go to the configured staff queue together. Your team can see what the patient asked and what has already happened.
Your staff review the queue and decide when to respond.
See what a handoff includesPatientKorenactStaff queue
A request staff can pick up
Example handoff · access limits apply
- Patient
- Name, if collected and staff may see it
- Preferred language
- Spanish
- Reason for contact
- Change an office appointment
- Department
- Scheduling
- Information collected
- Scheduling details allowed by the workflow
- Conversation summary
- Patient wants help changing an appointment in Spanish
Your existing software
Keep your systems.
Connect Korenact.
Start with a supported calendar connection. We’ll review connections to your EHR, billing and other practice software with you before adding them.
EHR / EMRSchedulingPatient ManagementCRMBillingHelp DeskStaff CommunicationInternal SystemsCustom ApplicationsOther Healthcare Systems
Google Calendar and Calendly are supported with setup. The other system categories shown here require custom integration work.
Check available integrationsThe staff workspace
Manage the setup as your clinic changes
Update approved information, routing rules and permissions in your workspace. Review new channels, staff responsibilities and connections before expanding.
Decide what can run and what needs approval.
Start with one task. Add more once your team has tested the workflow.
ChannelsLanguagesDepartmentsRoutingWorkflowsApprovalsHuman handoffConnected systemsBusiness hoursPermissionsKnowledge
Set up supported controls in the workspace. Review facility needs, staffing, and additional connections before rollout.
Review and follow-through
See what happened to each request
Review conversations, completed actions and requests waiting for staff. Use the results from your pilot to decide what to keep, change or expand.
Review completed and open requests
See conversations, completed actions, exceptions, and requests waiting for staff.
Check how a request was handled
Review the permissions, approvals, and results recorded for each action.
Pick up where the conversation stopped
Read the collected details alongside the conversation when following up.
Security and access
Permissions and staff review are part of the setup
Set who can access the workspace and which actions need approval. Review the security, privacy and contractual requirements for your facility before using patient data.
- Organization access controls
- Identity and action permissions
- Staff approval and review
- Controlled system connections
Korenact does not claim healthcare compliance certification.
What can our clinic use Korenact for?
Answer office questions, handle supported appointment requests, collect scheduling details, and send requests to staff. Your clinic decides which information it can use and which actions it can take.
Do we have to replace our systems?
No. Start with a supported calendar and your clinic’s approved office information. EHR, EMR, and other healthcare system connections are separate integration projects.
Which channels are available?
Phone and SMS are available after account and number setup. Staff can test conversations in the workspace. WhatsApp, email, a public website chat widget, and patient-app connections are coming soon.
Can we route requests by language?
Yes. Set up staff queues by language and department, with a default queue when no route matches. Your team chooses which languages it can support and when staff respond. Routing does not provide translation or guarantee an immediate response.
What happens when a patient needs a person?
Staff receive the request in a review queue, along with the conversation and details they are allowed to see. Your team monitors that queue and follows its own response process.
Does Korenact make clinical decisions?
No. It handles administrative patient access. Clinical questions go through your staff and escalation process. Korenact does not diagnose, prescribe, or replace clinical judgment.
How do we start a pilot?
Pick one office task and name the staff member responsible for it. Together, we review your channels, systems, information access, and data needs. We agree on scope, price, evaluation criteria, and who handles setup before rollout.
Healthcare is our primary focus. Other service organizations can also use Korenact’s configurable administrative workflows.
Explore other industriesDiscuss a pilot
Start with the request your team handles most
Tell us where the work backs up. We’ll agree on one workflow, the systems it needs and how your team will evaluate it.