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Korenact.
Plan a pilot

Requests your front desk handles

Start with the requests
your team gets every day.

Office questions, appointment requests and staff follow-up are useful places to start. Define what Korenact can handle and which requests your team should review.

Plan a healthcare pilot See how it works

Example conversation

“Can I book an office appointment next Thursday?”

What time works for you? I’ll need a few details before I can check the calendar.

Request
Book appointment
Department
Scheduling
To confirm
Exact date and time
Request captured

Checks before action

  • Required scheduling details
  • Permission to book
  • Staff approval if required

What happens next

A booking is confirmed only after the connected calendar reports success.

Example only. Your clinic must set up and approve the workflow before using it with patients.

Choosing a task

What should happen
with each request?

Review what starts the request, the rules that apply and when staff take over. Available features still need your organization’s setup and approval.

Available with setup

Appointment scheduling

Handle booking requests through a connected calendar.

See how it works
Patient request
A patient asks to book or change an office appointment.
Details captured
The appointment request and details needed to check the calendar.
Checks
Identity, scheduling permission, exact date and time, and any required staff approval.
Actions
Book, look up, reschedule, or cancel, depending on what the calendar connection supports.
Connected systems
Supported scheduling connection
When staff take over
Send missing details, restricted actions, connection failures, and uncertain results to staff.
Discuss setup
Available with setup

Administrative intake

Gather the contact and scheduling details your front desk needs.

See how it works
Patient request
A new or returning patient requests an appointment.
Details captured
The request, contact details, language preference, and required scheduling fields.
Checks
Collect only the information approved for this workflow.
Actions
Save the details alongside the conversation for the scheduling workflow or staff.
Connected systems
Korenact conversation workspace
When staff take over
Send clinical concerns to staff. Insurance capture and expanded intake forms need additional work.
Discuss setup
Available with setup

Language routing

Use a patient’s language preference to route the request to staff.

See how it works
Patient request
A patient asks for help in a preferred language.
Details captured
The language preference, reason for contact, and department.
Checks
Language and department routes set by your clinic, plus a default queue.
Actions
Send the conversation and collected details to the matching staff queue.
Connected systems
Staff review workspace
When staff take over
Use the default queue if no route matches. Your team manages staff availability and response timing.
Discuss setup
Custom integration

After-hours requests

Agree how to handle calls and messages when your office is closed.

See how it works
Patient request
A patient contacts your facility outside its configured opening hours.
Details captured
An office question, appointment request, or request for staff.
Checks
Opening hours, approved office information, and your escalation process.
Actions
Office-hours answers are available today. Automatic after-hours handling needs a separate workflow.
Connected systems
Approved facility information and staff queue
When staff take over
Your team decides when to respond. Adding a request to a queue does not provide immediate staff help.
Discuss setup
Available with setup

Billing requests

Send billing questions to your billing staff.

See how it works
Patient request
A patient asks to speak with your billing team.
Details captured
The billing request and language preference, if provided.
Checks
Department routing, language routing, and access to patient information.
Actions
Send the conversation and allowed details to the billing queue you have set up.
Connected systems
Staff review workspace
When staff take over
Account decisions and billing updates stay with authorized staff unless you add a separate integration.
Discuss setup
Custom integration

Referral requests

Build a workflow for the administrative side of referrals.

See how it works
Patient request
A patient or referring office asks about a referral.
Details captured
The request types agreed during setup.
Checks
Your referral requirements, access permissions, and staff review.
Actions
Agree, build, and test a custom workflow before using it.
Connected systems
Healthcare system connection by agreement
When staff take over
Qualified staff handle clinical decisions and referral authorization.
Discuss setup
Available with setup

Office questions

Answer questions using the information your clinic has approved.

See how it works
Patient request
A patient asks about hours, locations, or the appointment process.
Details captured
The question and which approved information answers it.
Checks
Information access, identity checks when needed, and clinic policy.
Actions
Answer from approved content or ask the patient to clarify.
Connected systems
Organization knowledge
When staff take over
Send unclear, clinical, or unsupported questions to staff.
Discuss setup
Available with setup

Staff handoff

Give staff the request, conversation, and details already collected.

See how it works
Patient request
A patient asks for a person, or a request needs review.
Details captured
The reason for contact, language, department, and collected details.
Checks
Staff routes, information access, and approval requirements.
Actions
Save the conversation and details in the staff queue.
Connected systems
Staff review workspace; call transfer where supported and configured
When staff take over
Your team monitors the queue and decides when to respond. Staff availability follows your own process.
Discuss setup
Custom integration

Follow-up and callbacks

Set up a process for requests that need a later response.

See how it works
Patient request
A request needs a later staff response.
Details captured
Callback details your workflow is allowed to collect.
Checks
Consent, staffing, opening hours, and your follow-up process.
Actions
Automated reminders and callback campaigns need separate implementation.
Connected systems
Connection and workflow by agreement
When staff take over
Staff can review conversations and queue entries in the workspace today.
Discuss setup

Some requests need
your team’s attention.

Appointment actions depend on your connected scheduling service. Clinical questions, uncertain results and restricted actions go through your staff process. Updates to other systems and follow-up campaigns require separate implementation.

Review supported connections

Discuss a pilot

Plan a pilot around your front desk’s work

Choose one request to start with. We’ll work through the setup, responsibilities and cost with your team.

Plan a healthcare pilot